Shipping &
Delivery

Last updated: August 28, 2026

This Shipping & Delivery Policy explains how orders placed through www.bonechoir.com are produced, shipped, and delivered.

Bonechoir products are primarily made to order. This means that most apparel is manufactured or printed after you place an order rather than being taken from pre-produced inventory.

Please review this Policy before purchasing.

1. WHO WE ARE

Bonechoir is operated by:

2. PRODUCTS COVERED BY THIS POLICY

Bonechoir currently sells:

• T-shirts;
• sweatshirts;
• hoodies; and
• stickers.

Different product categories may have different shipping rates and may be fulfilled or shipped separately.

3. MADE-TO-ORDER FULFILLMENT

Most Bonechoir products are produced after an order is placed.

Therefore, delivery consists of two separate stages:

Orders do not normally ship immediately after payment.

Our fulfillment partner currently estimates approximately:

2-5 business days to produce and fulfill most products.

This period is separate from shipping time.

During periods of unusually high demand, major product launches, limited Drops, holidays, or other exceptional circumstances, production may take longer.

4. BUSINESS DAYS

Unless expressly stated otherwise, delivery and fulfillment estimates in this Policy refer to business days.

Business days generally exclude:

• Saturdays;
• Sundays;
• public holidays; and
• carrier or fulfillment-center closure days.

5. ESTIMATED DELIVERY TIMES

Current typical delivery estimates are approximately:

These are estimates, not guaranteed delivery dates.

The delivery estimate shown at checkout or in your order confirmation may be more specific to:

• your destination;
• product;
• fulfillment location;
• current production capacity;
• selected delivery method; and
• carrier.

6. STANDARD SHIPPING

Unless another shipping method is specifically displayed at checkout, Bonechoir orders are sent using Standard Shipping.

Depending on destination and fulfillment location, Standard Shipping may be handled by carriers or postal networks including:

• DHL;
• DPD;
• FedEx;
• Asendia;
• national postal services; and
• other local or international delivery partners.

The exact carrier is normally selected according to destination, fulfillment location, package type, availability, and shipping service.

Customers generally cannot select a specific carrier unless that option is expressly offered during checkout.

7. SHIPPING PRICES

Shipping charges depend on:

• destination;
• product category;
• number of products;
• fulfillment location;
• whether products can ship together;
• currency; and
• available delivery method.

The final shipping charge shown during checkout before payment is the shipping price applicable to your order.

The following rates are current reference rates for Standard Shipping as of August 28, 2026 and are shown in USD.

Local-currency prices may be displayed at checkout.

Standard Shipping Reference Rates

These rates represent a single product.

The checkout price may differ because of:

• currency conversion;
• multiple products;
• products shipping separately;
• updated fulfillment-provider rates;
• shipping-method availability;
• promotions;
• free-shipping offers; or
• other shipping configurations.

The customer will always be shown the applicable shipping charge before completing the purchase.

8. ADDITIONAL ITEMS

Where multiple products from the same shipping category can be sent together, additional products normally cost less to ship than the first product.

Current reference rates are:

These rates apply only where the relevant products can be charged as additional products within the same shipment/category.

The final amount is always calculated and displayed at checkout.

9. ORDERS CONTAINING DIFFERENT APPAREL PRODUCTS

T-shirts belong to one shipping category.

Sweatshirts and hoodies belong to another shipping category.

Where different apparel categories can be shipped together, shipping is generally calculated using:

1. the highest applicable first-item shipping rate; plus
2. the additional-item shipping rate for the other product.

For example, an order containing:

1 Hoodie + 1 T-shirt

may be charged differently from:

2 T-shirts

or:

2 Hoodies.

The applicable total is automatically calculated at checkout.

10. IMPORTANT: STICKERS MAY SHIP SEPARATELY

Stickers are handled as a separate shipping product by our fulfillment network.

This means that if you order:

T-shirt + Sticker

or

Hoodie + Sticker

the sticker may be produced, packaged, and shipped separately from the apparel.

As a result:

• you may receive more than one package;
• the packages may arrive on different days;
• each package may have separate tracking;
• separate shipping charges may apply; and
• receiving one package does not necessarily mean the rest of the order is missing.

Occasionally products may physically travel together, but customers should not rely on this when estimating shipping costs or delivery dates.

The shipping price displayed at checkout takes the applicable shipping structure into account.

11. MULTIPLE SHIPMENTS

An order may be divided into multiple shipments.

This can happen because of:

• different product categories;
• separate sticker packaging;
• different fulfillment locations;
• product availability;
• different production times;
• carrier requirements; or
• operational reasons.

You will not be charged additional shipping after your purchase solely because Bonechoir or its fulfillment partner later decides to split an order, unless a separate transaction or customer-requested change occurs.

The shipping amount confirmed during checkout is the amount charged for the original order.

12. WHERE ORDERS ARE FULFILLED

Bonechoir works with a global production and fulfillment network.

Depending on:

• your destination;
• product availability;
• product type;
• production capacity; and
• fulfillment routing,

your order may be produced in a facility located in a different country from Bonechoir's registered office.

Fulfillment locations may include facilities in:

• the European Union;
• United Kingdom;
• United States;
• Canada;
• Mexico;
• Japan;
• Australia;
• Brazil; and
• other supported locations.

We cannot guarantee that a specific product will always be produced in the fulfillment center geographically closest to the customer.

13. WE DO NOT SHIP FROM OUR REGISTERED OFFICE

Bonechoir's registered business address in Bucharest is not our primary production or shipping warehouse.

Please do not assume that an order will ship from Romania.

Products may be manufactured and dispatched directly by our fulfillment network.

For the same reason, customers should not return products to our registered business address unless specifically instructed to do so.

Please review our Returns & Refunds Policy before returning any product.

14. TRACKING

Where tracking is available, you will normally receive tracking information after the relevant shipment has been dispatched.

Tracking may be sent by email or made available through your order/account page.

Please allow some time after dispatch for carrier tracking systems to update.

For orders sent in multiple packages, you may receive multiple tracking numbers.

15. ESTIMATED DELIVERY DATE

An estimated delivery date is calculated using factors including:

• estimated fulfillment time;
• shipping time;
• destination;
• carrier performance;
• product availability; and
• current production capacity.

An estimated delivery date is not a guaranteed delivery appointment unless expressly stated otherwise.

Carrier delays may occur after a package leaves the fulfillment facility.

16. DELIVERY DELAYS

Deliveries can occasionally be delayed due to circumstances such as:

• customs processing;
• carrier congestion;
• weather;
• public holidays;
• strikes;
• natural disasters;
• transportation disruption;
• unusually high ecommerce volumes;
• border delays;
• incorrect address information;
• remote delivery locations; or
• other circumstances outside our reasonable control.

A delay beyond the estimated delivery date does not automatically mean that the shipment is lost.

If an order is materially delayed, contact:

hello@bonechoir.com

and we will investigate where reasonably possible.

Mandatory consumer rights regarding delivery remain unaffected.

17. ORDER STATUS: STILL IN PRODUCTION

If your order has not yet shipped, it may still be within the production period.

The normal fulfillment estimate is approximately:

2-5 business days.

An order remaining in production during this period is not necessarily delayed.

If production exceeds the expected fulfillment window materially, please contact us and we can investigate.

18. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

Before completing checkout, please verify:

• recipient name;
• street address;
• apartment or unit number;
• city;
• region/state;
• postal code;
• country; and
• telephone number where required for delivery.

If you discover an error, contact:

hello@bonechoir.com

immediately.

Because orders can enter fulfillment shortly after being placed, we cannot guarantee that an address can be changed after fulfillment begins.

19. INCORRECT OR INCOMPLETE ADDRESS

If delivery fails because the customer supplied an incorrect or incomplete shipping address, Bonechoir does not automatically provide:

• free replacement;
• free re-shipping; or
• reimbursement of additional shipping costs.

If the parcel is returned, additional shipping charges may be required before it can be sent again, to the extent permitted by applicable law.

Any mandatory statutory rights remain unaffected.

20. UNCLAIMED PACKAGES

Customers are responsible for reasonably cooperating with the delivery process.

This includes:

• collecting parcels where necessary;
• responding to carrier delivery notices;
• providing requested delivery information; and
• arranging redelivery where appropriate.

If a package is returned because it was not collected or because reasonable delivery attempts were ignored, additional re-shipping costs may be payable by the customer where permitted by law.

Failure to collect or refusal of a parcel does not necessarily constitute a valid legal notice of withdrawal.

Please use the withdrawal procedure described in our Returns & Refunds Policy where applicable.

21. PACKAGES MARKED AS DELIVERED

If tracking indicates that an order was delivered but you cannot locate it, please first:

• confirm that the delivery address was correct;
• check around the delivery location;
• ask household members;
• check with neighbors;
• check with building reception or concierge;
• inspect any designated safe location; and
• contact the carrier where appropriate.

If you still cannot locate the package, contact:

hello@bonechoir.com

with your order number.

We may open or request a carrier investigation before providing a remedy.

A carrier tracking status showing delivery does not automatically eliminate any mandatory consumer rights, but it may be used as evidence when investigating the claim.

22. LOST PACKAGES

Where a shipment appears genuinely lost in transit, we will investigate with the fulfillment or delivery provider.

If the shipment is confirmed lost and Bonechoir remains legally responsible for delivery, we will provide the appropriate remedy, which may include:

• replacement; or
• refund,

depending on the circumstances and applicable law.

23. DAMAGED PACKAGES

If your product arrives damaged, please contact:

hello@bonechoir.com

as soon as reasonably possible.

Please include:

• your order number;
• photograph of the damaged product;
• photograph of the outer packaging;
• photograph of the shipping label where possible; and
• description of the problem.

Please review our Returns & Refunds Policy for further information concerning defective, damaged, or incorrectly fulfilled products.

24. CUSTOMS, IMPORT DUTIES, AND TAXES

Orders may sometimes cross international borders.

Depending on:

• fulfillment location;
• destination country;
• order value;
• product type; and
• applicable law,

a shipment may be subject to:

• customs duties;
• import taxes;
• VAT;
• brokerage fees;
• handling charges; or
• other government-imposed charges.

Where such charges are collected through checkout, they will be handled according to the applicable checkout process.

Where charges are instead imposed directly by the destination country's customs authority, carrier, or other authority, the customer may be responsible for paying them unless applicable law provides otherwise.

Bonechoir does not control customs authorities or their processing times.

25. CUSTOMS DELAYS

Customs processing is outside Bonechoir's direct control.

International packages may be delayed because of:

• customs inspection;
• import documentation;
• duties or taxes;
• local regulatory requirements; or
• customs processing backlogs.

Such delays can extend the estimated delivery window.

Mandatory delivery and consumer rights remain unaffected.

26. REFUSAL TO PAY IMPORT CHARGES

Where import duties, taxes, or other charges:

1. are lawfully payable by the customer; and
2. were properly disclosed where required,

refusing to pay those charges does not automatically entitle the customer to free re-shipping.

If a parcel is returned as a result, additional shipping or return costs may apply to the extent permitted by applicable law.

27. SHIPPING RESTRICTIONS

Bonechoir ships to a wide range of international destinations.

However, shipping may be unavailable to certain:

• countries;
• territories;
• regions;
• postal codes; or
• addresses

because of:

• legal restrictions;
• sanctions;
• carrier restrictions;
• war or conflict;
• logistical limitations;
• product restrictions; or
• fulfillment-provider limitations.

Shipping availability is determined during checkout.

If our systems accept an order that later proves impossible to deliver, we may cancel the affected order and refund the amount paid.

28. PO BOXES, MILITARY ADDRESSES, AND REMOTE LOCATIONS

Shipping to:

• PO boxes;
• military addresses;
• islands;
• remote regions; or
• territories

may be restricted depending on the carrier and product.

Delivery may also take longer than standard estimates.

Where an address cannot be serviced, the order may need to be cancelled or an alternative address requested.

29. EXPRESS SHIPPING

Express shipping is not guaranteed to be available for every Bonechoir product or destination.

Where an Express or expedited option is available, it will be shown during checkout.

Current fulfillment-provider express transit can in some cases be approximately:

1-3 business days after fulfillment.

However, the normal 2-5 business-day production period may still apply before the order ships.

Choosing faster shipping does not necessarily accelerate product production unless expressly stated.

30. FREE SHIPPING PROMOTIONS

Bonechoir may occasionally offer:

• free shipping;
• free shipping above a specified order value;
• market-specific shipping promotions; or
• Drop-specific shipping offers.

The eligibility conditions will be displayed with the relevant promotion.

Unless otherwise stated:

• the threshold is calculated after discounts;
• applicable taxes may not count toward the threshold;
• Standard Shipping will normally be used;
• excluded countries or products may apply; and
• promotional shipping has no cash value.

31. SHIPPING RATE CHANGES

Shipping carriers and fulfillment providers periodically change their prices.

Bonechoir may therefore update shipping rates from time to time.

The rates shown in this Policy are reference rates current as of the "Last updated" date.

The shipping price displayed at checkout before you submit your order is authoritative for that transaction.

Once an order has been placed and accepted, we will not increase the confirmed shipping charge merely because carrier or fulfillment-provider pricing later changes.

32. DELIVERY BEFORE A SPECIFIC DATE

Unless Bonechoir expressly provides a guaranteed delivery service, we do not guarantee delivery:

• before a birthday;
• before Christmas;
• before another holiday;
• before a trip;
• before an event;
• before a concert;
• before a festival; or
• by another customer-selected date.

Please order sufficiently in advance.

Estimated delivery dates are provided for guidance and are not guarantees unless expressly identified as such.

33. LIMITED DROPS AND HIGH-DEMAND PERIODS

Limited Bonechoir Drops may generate unusually high order volumes.

During these periods:

• fulfillment may take longer;
• products may be fulfilled from different locations;
• orders may ship separately; and
• tracking may become available at different times.

Where we reasonably expect a materially different fulfillment timeframe for a specific Drop, we will aim to communicate that information on the relevant Drop or Product Page.

34. ORDER CHANGES AND CANCELLATIONS

Because products may enter production shortly after checkout, we cannot guarantee changes to:

• shipping address;
• product;
• color;
• size;
• quantity; or
• order cancellation

after fulfillment has started.

Contact:

hello@bonechoir.com

as quickly as possible if you notice an error.

Mandatory cancellation or withdrawal rights remain unaffected.

35. SHIPPING AND RETURNS ARE SEPARATE

Shipping a product back to Bonechoir or our fulfillment partner without following our return procedure does not automatically create a right to a refund.

Before returning any product, please review our:

Returns & Refunds Policy

and follow the provided return instructions.

Do not return products to our registered Bucharest address unless specifically instructed.

36. CONTACT

Questions regarding shipping, tracking, or delivery can be sent to: